Privacy Policy jomgowin

1. Information Collected by jomgowin

jomgowin collects your personal information in several contexts when you interact with our platform. The types of information collected cover the following:

• Account Registration Information: username, encrypted password, email address and mobile number that you provide when registering.
• Identity Verification Information: MyKad number or valid identification document for the purpose of age verification and anti-money laundering (AML) compliance. jomgowin only accepts users who are 21 years of age or older.
• Financial Information: e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow account information, deposit and withdrawal transaction records, and crypto wallet details (USDT, BTC, ETH) if used.
• Platform Usage Data: game records, betting history, game preferences, session times, and activity statistics within the platform.
• Technical Data: IP address, device type, operating system, web browser used, and access log data for security purposes.
• Communications: content of messages you send to our customer support team via live chat or email.

All information is collected directly from you or obtained automatically during platform use.

2. Purpose of Personal Data Use

jomgowin uses the information collected for legitimate and specific purposes only. These purposes are as follows:

• Account Management: creating, verifying and maintaining your user account securely.
• Transaction Processing: processing deposits and withdrawals, including verification through your chosen payment methods such as FPX, e-wallet and cryptocurrency.
• Legal Compliance: fulfilling identity verification obligations, anti-money laundering requirements and know-your-customer (KYC) procedures set by the licensing regulatory body.
• Platform Security: detecting suspicious activity, preventing fraud, and protecting the integrity of the platform from unauthorised use.
• Service Improvement: analysing aggregated usage patterns for the purpose of improving platform performance and user experience.
• Service Communications: sending important notifications relating to your account, policy updates, or required transaction information.
• Customer Support: providing effective assistance when you contact our support team via live chat or email in Bahasa Melayu or English.

jomgowin does not use your data to make automated decisions that could have a significant impact on your rights without human review.

3. Data Disclosure to Third Parties

jomgowin does not sell, rent or trade user personal information to any third party for their own commercial purposes. Data disclosure only occurs in the following limited situations:

• Payment Service Providers: required transaction information is shared with FPX, e-wallet and cryptocurrency payment network providers used to process your transactions.
• Game Software Providers: data required for game operations is shared with licensed software providers that supply content to the jomgowin platform.
• Legal Requirements: jomgowin will disclose information if required by a valid court order, regulatory body directive, or legal requirements relating to platform operations.
• Rights Protection: in cases of fraud, platform misuse, or serious security threats, jomgowin reserves the right to share relevant information with the appropriate authorities.

Every third party that receives your data is bound by strict data protection agreements and may only use that information for purposes specified by jomgowin.

4. Data Storage and Security Measures

jomgowin takes a careful approach to ensuring the physical and technical security of your data:

• Data Encryption: all data transmitted between your device and jomgowin's servers is encrypted using SSL/TLS protocols. Sensitive data stored in our database is also encrypted.
• Access Controls: only staff with specific authorisation can access user data, and every access is logged for security audit purposes.
• Retention Period: active account data is retained for as long as your account is active. After an account is closed, data is retained for the period required to meet legal obligations before being permanently deleted.
• Secure Servers: jomgowin's infrastructure is hosted in high-standard data centres with layered physical and digital protection.
• Continuous Monitoring: our systems are actively monitored to detect security threats or unauthorised access.

While jomgowin takes all reasonable steps to protect your data, no system is completely immune. We encourage users to use strong passwords and not share their login details with anyone.

5. Cookies and Tracking Technology

jomgowin uses cookies and similar tracking technologies to improve user experience and platform security. There are several types of cookies used:

• Essential Cookies: required for the basic operation of the platform, including login authentication and session management. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: collect information about how you use the platform anonymously to help us understand areas that need improvement.
• Preference Cookies: store your settings such as language and display preferences so you do not need to configure them again each time you log in.
• Security Cookies: help detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, please note that disabling essential cookies may affect the functionality of the platform.

6. User Rights Relating to Personal Data

As a jomgowin user, you have the following rights regarding your personal information:

• Right of Access: you may request a copy of the personal information that jomgowin holds about you at any time.
• Right of Correction: if you find that your personal information is inaccurate or outdated, you may request a correction through your account settings or our support team.
• Right of Deletion: you may request deletion of your account and personal data, subject to data retention obligations set by law.
• Right to Object to Processing: you may object to the processing of your data for direct marketing purposes by updating your communication preferences in your account.
• Right to Data Portability: you may request your data in a reusable format for transfer to another service where this is technically feasible.

To exercise any of the above rights, please contact the jomgowin customer support team via live chat or email. We will process your request in accordance with established procedures.

7. Changes to This Privacy Policy

jomgowin reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. When significant changes are made, we will:

• display a clear notice on the main page of the platform before the changes take effect;
• send a notification to your registered email address if the changes involve how we fundamentally process your data;
• update the "Effective date" at the top of this document.

Your continued use of the jomgowin platform after the effective date of such changes is considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before the date the changes take effect.

We encourage you to review this page periodically to stay informed about how we protect your information.

8. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how jomgowin handles your personal data, please contact our team through the following channels:

• Live Chat: available 24 hours a day, 7 days a week directly through the jomgowin platform in Malay and English.
• Support Email: send your privacy-related enquiries to our support email address.

Our team will endeavour to respond to your privacy-related enquiries within a reasonable timeframe. For formal requests such as data access or account deletion, please state the type of request clearly in your message.